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My Message To Adelphia Cable

Adelphia Cable is as skanky as a Tijuana gang bang whore trying to earn a little extra pocket change after quitting time. I was going to say Adelphia Cable Sucks, but that is an insult to people everywhere who suck. I'm fairly certain the gang bang whore's will not take offense, but if they do I'll apologize to them for besmirching their professional dignity.

It is a shame that only the three members of the Rigas family will be doing some jail time for fraud. The people who operate Adelphia's cable modem network with tin cans and twine should be doing some hard time as well. In the afterlife these poorly trained tech support monkeys will be placed on hold at Afterlife Tech Support to find out which direction they will be traveling. Shh, don't tell them, but the answer is DOWN...

I've got competition of my phone, gas, electric (soon), and other formerly monopoly only services, why not cable? Who was the genius at the FCC that decided that cable systems should get a pass on anti-trust laws?

Any assclown running for the Board of Supervisors in my county will have but one question from me. "Why have you awarded a monopoly franchise to a business run by criminals?" If pressed my follow-up question will be, "How many minutes after you take office will elapse before you move to revoke their franchise?"

If you or your loved ones work for the Adelphia and you're pissed off at me... Too fucking bad. Scrape up any last ounce of human dignity you have and go on unemployment. Your relatives and neighbors will think better of you. If they had any talent they would have been able to get a job at one of the phone companies.

In case you were wondering, there is no way in hell I would actually use Adelphia cable for something as important as my television service, DirecTV handles that nicely. Unfortunately I have no alternative to Adelphia for high speed Internet access. My neighborhood was blessed with a bastardize fiber optic phone network which does not support DSL in some lame tech boom delusional fantasy Verizon had about last mile fiber networks. Obviously the MENSA members who thought that one up got shit-canned in the first wave of human sacrifice (in the lexicon of the time it was known as right sizing). Not that Verizon is busting their ass to fix that mess, but that's another story. I'm very close to chucking it all and getting T1 to share with neighbors via wireless network.

* This message brought to you by another satisfied Adelphia customer.


Comments (18)

I'm stuck with Adelphia for... (Below threshold)
Paul:

I'm stuck with Adelphia for digital cable because I can't put a dish on my house (I signed a paper at my closing-one of 3,000 pages or something).

Anyway-they suck more than anyone can ever imagine. They really, really suck.

Well, that answers that que... (Below threshold)
jen:

Well, that answers that question. Thanks!

I was debating between DSL and cable modem - I was leaning toward DSL (which is available in my neighborhood, thankfully) and now I'm sold.

I have Adelphia digital cable and I've been pretty happy with it overall. Being in an apartment, the idea of a sat dish on my balcony didn't appeal to me.

If I lived closer to you I might have been interested in sharing that T1!

I agree, Adelphia does suck... (Below threshold)

I agree, Adelphia does suck more than a $5.00 whore on Friday night. I, too, am stuck with them for broadband. Sure, I could always use dial-up which is up more, but I can't really do the things I need to do at that speed. Satalite service isn't a real alternative to broadband and DSL doesn't reach my house. So I cough up the dough to Adelphia for unreliable, sometimes slower than dial-up, uncaring service. Yes, when it works, it's great, but that is seldom during peak useage times. And when do I need it? Why yes, peak useage times. Perhaps that's why it's peak useage! As bad as the service is, it is far superior to their tech support. It's an insult to have the words "tech" and "support" in there. It should be something like "who gives a shit?" The incompetence is only surpassed by the uncaring. I've actually had one of their support engineers tell me "you are not a business customer, you can't expect reliable service." HELLO, you don't have business customers for internet because you know you suck too bad and can't keep them running for mission critical apps! I could go on and on, but why, too many other people can say the same thing. Yes, when another choice becomes available, I will gladly switch.

I live in central maine, an... (Below threshold)
bobby:

I live in central maine, and at one time I was a subscriber to "adelphia", however, one year ago I cut their cable because of their unending and yearly rate increases on their services. There just isn't any ceiling on these increases, and because adelphia is the only cable provider here in central maine they are without question a monopoly. In my opinion they are permeated with mega "corporate greed", and anyone working for this company should hang their head in shame.
Here in our area we had channel 10 on our local tv network, a pbs station that was part of our regular network, but guess what? Adelphia sucked them up like a vampire drinking blood and no longer is pbs a public broadcasting station, but rather it is the sole property of adelphia and it is no longer "free". Sadly, there is no one in the political arena here in maine who have the balls to stand up against this corporate vampire and introduce legislation that would bring about regulation of these greedy bastards. I am going to the dish and adelphia and its money hungry employees can go to hell. I pray that I will see the day when "david" brings "goliath" down. Nothing lasts forever.

Respectfully
Bob Mower

Just received my letter say... (Below threshold)
tanya:

Just received my letter saying Adelphia is going up in my neighborhood....I guess this is to pay for the crooks legal fees

What do you expect from a c... (Below threshold)
Brent:

What do you expect from a company that was founded on the morals and principals dictated by scum like the Rigas'. Even with these clowns heading off to jail, Regas Cable will still operate with the same moral structure instilled in it by its crooked founders. Need proof of this? Just watch them operate!

I want to [email protected] in t... (Below threshold)
Monty:

I want to [email protected] in the ass and make them eat their own crap off of my cock!

Those [email protected] charged me for the NBA package last year 4 times. Then it didn't work for 2 weeks while they dicked around with technicians and idiot office workers re-billing me for the service.

This year they charged me for the NBA package that they didn't even offer! When I told them it didn't work and I had paid for it, they told me that it wasn't available in my area. Ok so now they have my money. I asked for it back. They said they couldn't send me a check. So basically, they stole an interest free loan from me. On the phone with a customer service rep for the 100th time, I asked for a manager and they gave me that crap that a manager will call me back in 24 hours. I've been ignored twice before so I didn't wait. I said I'm not getting off the phone with you until you get a manager. She pretended to hang up but I know they aren't allowed to hang up so I waited in silence for 10 minutes. Finally, she gets back on the line and tries to fool me into thinking she hung up again. Nope. So a manager gets on the phone 10 minutes after that and says she can't cut a check but she can issue an additional credit. I don't want a credit - I want my money! [email protected] YOU ADELPHIA!

It's Memorial Weekend, and ... (Below threshold)

It's Memorial Weekend, and Adelphia's had me sitting at home with no television for my daughter & myself since 5:00 Friday nite. I was told they'd be here by 7:00 Friday nite, then 9:00 Friday nite, then as late as MIDNITE Friday nite! No one showed up. I fell asleep waiting; my daughter bored like me. It's Saturday at 2:45, I've called twice today, and like Friday nite each time I called, I'm on hold for 40 minutes to 65 minutes before a "customer service representative" picks up the phone. With attitude, I keep hearing, we'll be there within 24 hours. I've been promised call backs from supervisors. I've been told to wait by the phone for reps to return my calls. NOT ONCE has one of them called me back after hanging up with me! They're ruining our Memorial Weekend! Last night, they made me pay a bill that the week before a rep had said we could wait to pay until they fixed this never-ending wiring problem. So, reluctantly I paid the bill & the rude customer rep put me on hold for 35 minutes once she got our credit card #!!! It's against Consumer laws to request a customer wait 24 hours for assistance to have their service in working order! I just checked. This is an outrage & needs addressing. It's time to show Adelphia what it means to get screwed by a group of people you need to function properly. This is the 6th time in 30 days, I've had to battle to get them here to get my t.v.'s back on. We've missed t.v. finales & my father on a guest spot on a local channel! This is wrong I'm ready to go postal! Julie L.

It's Memorial Weekend, and ... (Below threshold)

It's Memorial Weekend, and Adelphia's had me sitting at home with no television for my daughter & myself since 5:00 Friday nite. I was told they'd be here by 7:00 Friday nite, then 9:00 Friday nite, then as late as MIDNITE Friday nite! No one showed up. I fell asleep waiting; my daughter bored like me. It's Saturday at 2:45, I've called twice today, and like Friday nite each time I called, I'm on hold for 40 minutes to 65 minutes before a "customer service representative" picks up the phone. With attitude, I keep hearing, we'll be there within 24 hours. I've been promised call backs from supervisors. I've been told to wait by the phone for reps to return my calls. NOT ONCE has one of them called me back after hanging up with me! They're ruining our Memorial Weekend! Last night, they made me pay a bill that the week before a rep had said we could wait to pay until they fixed this never-ending wiring problem. So, reluctantly I paid the bill & the rude customer rep put me on hold for 35 minutes once she got our credit card #!!! It's against Consumer laws to request a customer wait 24 hours for assistance to have their service in working order! I just checked. This is an outrage & needs addressing. It's time to show Adelphia what it means to get screwed by a group of people you need to function properly. This is the 6th time in 30 days, I've had to battle to get them here to get my t.v.'s back on. We've missed t.v. finales & my father on a guest spot on a local channel! This is wrong I'm ready to go postal! Julie L.

I live in beautiful sunny s... (Below threshold)
Alex:

I live in beautiful sunny south Florida (Palm Beach County). And once again, Adelphia is the only cable provider in my area. A few areas have Comcast, but for the most part Adelphia has a stronghold. Anyway, I recently ordered Powerlink, which is Adelphia's High Speed Internet. Now prior to calling Adelphia to order the cable modem, I did some research and found in the Sunday sale circulars for Best Buy, Circuit City, CompUSA various ads promoting "Free Motorola cable modems" with sign up and activation. Mind you, the cable modem boxes usually run about $79.99. Anyway, I called Adelphia to inquire whether or not I should get my service activated at one of those participating retailers or if I could do it over the phone. The Adelphia customer service rep told me she could offer me the same promo (free modem box), plus a promo rate of $29.99/monthly for the first 6 months (afterwards it will jump to $39.99). Anyway, I was then told they had a promo for free installation in which their reps would come out and deliver and set up the cable modem for me.

I made the appointment, and in doing so, I agreed to be home between the hours of Noon to 6 PM. I took the day off from work by using a personal day. I figured since I was going to have the day off, I should use it to my advantage. I ended up doing all my errands and renewing my driver's license and auto emission testing all before 11 AM!
I got home about 11:15 AM and I waited for Adelphia. Now the nightmare begins...

Basically, I waited all afternoon....No Adelphia. I called them to make sure they had the correct address and phone number. I was told they were still coming. 2PM, 3PM, 4PM, 5PM, 6PM, 7PM, 8PM, and 9 PM. At approximately 9:15 PM, I hear a knock on my front door. It's ADELPHIA!!!

They arrived over 2 hours after their allotted time window! I was surprised to see not one Adelphia repair representative, but two! I figured since there were two of them they will have this set up and working in a flash. No such luck! As it turned out, they arrived in two seperate Adelphia vans. One guy was obviously a newbie (newhire) because he didn't seem to know what the heck he was supposed to be doing. The other one, was an Adelphia veteran, but with experience and age, he was also carrying a very heavy chip on his shoulder for having to explain and correct the mistakes of the newbie.

They asked me where I wanted the modem. I brought them to my home office where I had my laptop and desktop computers and workstation. After looking at the cable outlet, they asked me if I had another room to put the modem in since they said they didn't have time to "prep" the outlet in my home office room. I then brought them to my bedroom in which I had a desk and laptop. They said it would work fine in here. While they were getting ready, I told them I was expecting a new television to be delivered the next day and that I wanted to make sure that whatever connections they made that day, that it would still allow me to have a tv connection and outlet for the digital cable converter box. They told me I would and not to worry.

About 20 minutes later, they called me into my bedroom and told me that my brand new Sony Vaio (Windows XP) would not work with their service. I looked at them dumfounded and told them that I had been using that laptop at various WiFi locations as well as using my wireless G card at my friends homes and apartments without a problem. They told me I needed a new computer. This struck me as absurd so I basically checked their connections and cords and within a matter of minutes I had my Adelphia high speed internet working while they stood there watching in disbelief that I could do their job better than they could.

By now, it was almost 9:45 PM. They were tired and anxious to get out of my home. I too, wanted them out as quickly as possible. The Adelphia rep handed me a clipboard with a piece of paper in which I was supposed to agree to their services. As I was looking at the paperwork, the veteran worker turns to me and says, "Just sign it. No one ever reads that stuff anyway." I turned to him and told him I never sign anything without reading it. He rolled his eyes and says figures only a moron would do that. I told him that he can keep his rude and unprofessional comments to himself as I continued to read the service agreement. He then blurted out, "Just sign the damn paper so we can leave." By this time, I was annoyed and told him that I decided I would NOT be signing the paperwork until he gives me his name and Adelphia I.D. number. He asked me why I needed that info, and I told him I wanted to file a formal complaint for his rude and erratic behavior. I also reminded him that it was unfortunate about his lengthy tardiness and his long time delays, but again, did he hear me complaining to him about having wasted MY entire day and evening waiting for such morons? No. I remained calm and patient. Anyway, the veteran rep would not give me his name so I told him to leave and I would be calling their supervisor to complain about it.

Shortly after they left, I called the 24 hour Adelphia customer service number. After being bounced around several times and finally thinking death was upon me since I was kept on terminal hold for about 20 minutes, I was later transferred to a woman who said she was sorry and that she would credit me my first month's bill due to their tardiness and for their reps rude and strange behavior.

Well my first bill came and went and guess what, they never issued a credit or did they even keep their word! On top of that, their modem has had to be replaced twice since they gave me 2 defective modems so far. I finally got fed up with it that I went to CompUSA last week and bought a Motorola modem at $79.99.

All in all, ADELPHIA sucks royally. If you live in an area where you have a choice in the carrier, I strongly suggest NOT going with Adelphia. They will screw you over in so many ways you will never want to utter their name again.

hey hows this one for our g... (Below threshold)
jackie:

hey hows this one for our good friend and neighbor Adelphia. My company was a contractor that worked for them and when they went bankrupt we lost all of our work (10 guys on unemployment) because they felt that since they owed us money, that it wouldnt be right that we continued working for them. so screwed twice you think right, first not getting paid the 32,000 they owe us and then almost going out of business and losing all the work to out of state contractors. but here's the real kicker. Adelphia is going to sue us now for the all of the money they paid us 90 days before they went bankrupt. and guess what, they can do it. yes in deed they can and boy they are. so they fuck us first by not paying us for what we worked for, then again by not letting us go under the new bankruptcy management because of "ill-will" and now their coming in for the kill by sueing us. if i dont hire an attorney they can get whatever I have left (trucks, equipment). so now I have to put my company into bankruptcy because of them because i cannot afford 10 to 15K for lawyers. so thanks Adelphia, my the Regis all get dick cancer. amen

Adelphia has been in my nei... (Below threshold)

Adelphia has been in my neighborhood for over 3 years now. We live right off of a state highway here in North Carolina and are bounded on three sides by communities serviced by RoadRunner high speed cable.

I'm trying to figure out any way I can to get Adelphia out and RR in; I've already called RoadRunner and they've said that if I get a petition signed by a few folks here, and forward it on to them, I might have a chance of ousting Adelphia.

Does anyone have any suggestions that might help?

I've been working in the IT field for over 20 years, and work in 10mb/100mb/1Gb network environments daily so this 56Kbps is *really* a pain in the *ss.

Thanks.

Don't do business with peop... (Below threshold)

Don't do business with people you can't trust. Definitely keep at it with the petition and RoadRunner. You might be able to instigate change with all the publicity.

If you live in the Carlsbad... (Below threshold)
Bruce:

If you live in the Carlsbad, CA area and have a problem with Adelphia's abyssmal customer service and cable service, do this:

1, File a complaint with the Better Business Bureau. I found it goes straight to the office of the president. (I think he's in jail but what the heck)

2. Call 760 438-7741 Ext 502. That goes to Bob Roark who somehow never answers the phone but will get your voice mail. Tell him what you think!

For Us It Just Got Worse We... (Below threshold)
alyx devereux:

For Us It Just Got Worse We've Had Adelphia Or As I So Lovingly Call Them shitdelphia Or crapdelphia Have Really screwed us Over this time we were supposed to get about 100 new channels but instead we're stuck with crap that noone can stand, i mean they deleted our local channels and they took away discovery and cartoonnetwork and A&E And We're In Hell Because Of adelphia's Incompadence I'd Truthfully Rather Tell The Fucktards that run them to fuck off and die but in reality i'd rather that every single person that works for them get shot and hung by tthe necks (PS I Live In Powhatan VA)

Here's my lil blurb about t... (Below threshold)
Dremel:

Here's my lil blurb about the so-called "Customer Service" at Adelphia. How they're still in business is beyond me. ESPECIALLY after my experience.

WEDNESDAY AUGUST 25

Local channels are slightly snowy (WCSH, Discovery, History, Learning and Sci-Fi). I don’t know about premium channels as I don’t watch them except on Friday nights and weekends. I figure there are storms somewhere, maybe an accident or “scheduled maintenance”, and forget about it. At this point the channels are still “watchable”.


THURSDAY AUGUST 26

Same as Wednesday except channels are slightly worse and the sound is a bit “crackily”.


FRIDAY AUGUST 27

In the morning, the channels are worse. More snow and picture occasionally “bounces” or “rolls”. I also try a premium channel and all I get is “This Channel should be available shortly”. Sound is noticeably worse as well.

In the afternoon/evening, the channels and sound are still snowy and poor quality. Also, I still can not get any premium channels (HBO, Cinemax, Starz or Showtime).

SATURDAY AUGUST 28 - 3:00 AM to 8:00 PM

In the morning, my channels are even more snowy, the sound even worse. Still can’t get any Premium channels. I call “customer service” (roughly 4 or 5 AM) and receive an automated message that “due to a high call volume, it may take a while before they can answer the phone (yeah, at this time of the morning they have a high call volume... bullshit....). Then it says that because of the high call volume they can’t answer my call and the line is disconnected.

I try again a couple hours later and FINALLY get a real human. She does a few things on her end and nothing seems to work, so she tells me somebody is going to show up that same day. Two seconds after hanging up the picture “snaps” into view, all snow is gone, the sound is perfect, and I get ALL the channels I’m supposed to. I call them back and tell them to cancel the appt. as the problem appears to be fixed (big mistake). Roughly an hour later the problem begins all over again.

I call again and the person says that they can have somebody out there Monday. She says it “sounds like a bad box”. However, Monday-Wednesday is the Managers Meeting at work and I can’t get away for an appt., and Wednesday-Thursday is Month End and I can’t leave during that time either. I tell the lady this and she says the next available appt. is on September 8. I agree (I have no choice).

MONDAY AUGUST 30

Picture is now completely unwatchable, I can barely make out any shapes due to the snow. The sound is just slightly less bad. Still can’t get any Premium channels. At roughly 7:00 AM I call and ask if I can bring my cable box to the local office and swap it out myself. She says yes so at roughly 11:30 AM I do just that.

That afternoon I get home and put the new box in. Absolutely NO improvement. In fact, now even the sound is completely gone. All I get is snow. Still no Premium channels, they all still say “This Channel should be available shortly”. I call and tell them this, and they say somebody will be out in 24 hours. She says that they’ll check the lines outside, and if they need to get inside they’ll call me. I tell them that I need the technician to call me and give me 10-15 minutes so I can leave work and meet him, and give them my work number and extension.


TUESDAY AUGUST 31

In the morning, no change. What pictures I can get are all snowy, no Premium channels. Nobody shows up at my Apt., and nobody calls me. That evening I call and bitch and am told that somebody will be there in 24 hours. I tell them that I need the technician to call and give me 10-15 minutes so I can leave work and meet him, and give them my work number and extension.


WEDNESDAY SEPTEMBER 1

In the morning, no change. What pictures I can get are all snowy, no Premium channels. Nobody shows up at my Apt., and nobody calls me. That evening I call and bitch and am told that somebody will be there in 24 hours. THIS time she says she’s filling out a work order (whoopee, another lie). I tell them that I need the technician to call and give me 10-15 minutes so I can leave work and meet him, and give them my work number and extension.


THURSDAY SEPTEMBER 2

I check my home answering machine several times in case there’s a problem. I discover at roughly 9:30 that not only has Adelphia called me at my home and left a message that the technician will be there shortly, but the technician has also called me at home and left a similar message. He stated that if I was there he’d swap out the cable box, and if not he’d tag the door. Apparently, no one at Adelphia had told him I had already swapped out the box, and no one knew they’re supposed to call me at work not home. My answering machine does not have a time indicator, so I leave work and race for home to try and intercept him before he leaves. However I’m late as I see a tag on my door.


I call “Customer Service” ( what a joke that is) and tell them that he was SUPPOSED to call me at work, NOT at home, and that he needs to come back. She says all she can do is “send another email and schedule another visit”. At this point I lose it, yell “FUCK THIS I’M GOING TO THE HOME OFFICE”. I hang up and do just that. When I get there I calmly explain the history of the problem. The guy appears to be sympathetic and understanding, and actually manages to schedule another guy to show up that same day (IT’S A MIRACLE!!), so I go back to work.

A couple hours later I get a call at work that he’s about 10 minutes out, so I leave and go meet him. He shortens one of my inside cables and puts a new end on it. He checks the box outside and says there was a wire that “looked like it was pulled out, probably due to heat expansion and contraction”, and he fixed it. He tests the wire inside my apt. on some lil box that measures signal strength (I think), and says “yep ya got a nice strong signal now”. He then proceeds to swap the cable box “just to play it safe”.

Now I still get nothing but snow on my TV. It (the TV) locks-on to a channel for a couple seconds, then “snaps” back to snow. We spend roughly 10 minutes trying to get it to work like it always has, but to no avail. At this point he says something very similar to “well, we tested OK on our end, so it’s not us. You just need to fiddle with yer TV for a bit”. OK, fair enough. The TV was bought in late 1985 in Germany, so maybe it does need some “fiddling”. That night I get home from work and fiddle like a madman and it just won’t work.

At this point I think maybe whatever happened actually damaged the TV, or the TV (being as old as it is) has just simply died. So I decide I’ll go and buy a new TV and silence the unspoken question “is it the cable or is it the foreign TV with the funky adapter”? I was going to buy one anyway, but I had hoped to wait for my Tax Return so I could get a big HDTV. Oh well, so much for plans...


FRIDAY SEPTEMBER 3

I purchase and install a 32" Toshiba TV. That afternoon when I get home from work I set it up. I’m thinking “no more problems now buddy, new cable wire, new cable box, new TV, just a matter of time”. Well, after a couple hours of (you guessed it) fiddling, the SAME PROBLEM STILL EXISTS. The only change is that instead of “locking” on to a channel for a second or two before going to snow, it now just stays snow. No sound, no picture, just snow.

I run the cable coming from outside directly into my TV and I get channels 2-70 crystal clear, but no other channels. I run the cable thru the cable box THEN into the TV and I get nothing at all. Now I’m just stinking pissed-off mad. I call “Customer Service” at 5:25 on the Friday of a 3-day holiday weekend and SHE TELLS ME SOMEBODY WILL BE HERE TODAY. I know that’s bullshit in the extreme but I play along (what else can I do?). I ask her when does my local office upon on Saturday (I do this cause you can’t call the local office, they won’t give you the number), and she says they open at 8:30 AM. That smells fishy to. Nobody showed up.

SATURDAY SEPTEMBER 4

I arrive at the local office at 7:50 AM. The lettering on the door says they open at 8 (NOT 8:30). At just after 8 I walk in and this woman proceeds to hear my story. She takes my phone number, verifies my address, then SHE LOOKS ME IN THE EYE AND SAYS THAT SOMEBODY WILL BE HERE TODAY. NOT SHOULD BE, MIGHT BE, OR POSSIBLY, BUT WILL BE HERE TODAY.

I go home and start to wait. And wait and wait. At roughly 3:30 I try AGAIN to figure this out by myself (in case it’s a stupid setting I missed somewhere) but still no go. I call “Customer Service” and ask them WHEN the guy is gong to show up. She says all she can do is send an email. I ask her for the phone number for the local office, as I can’t leave to go there in case the guy actually shows up. She says she can’t give it to me. I ask her to call them for me and she says she can’t. I blow up and utter a few choice curse words and hang up.

An hour or so later I call again and play the part of the “innocent sheep-minded customer that believes everything Adelphia Customer Service tells them”. We go thru the motions of unplugging and replugging the power, and her sending a signal of some kind. Then we START to go thru the motions of making another appt. and she tells me that I’m already scheduled for a visit on Tuesday September 7 (this is the first I’ve heard of this). I tell her that the guy MUST call me at my work number 10-15 minutes before he gets there so I can get there and meet him. She reads back to me that he is supposed to do this 10-15 minutes before he gets there.

It is now 8:35 PM and NOBODY HAS SHOWN UP OR CALLED.


TUESDAY SEPTEMBER 7

I called at 6 AM to verify my September 7 visit. She said yes, there is a WO (work order), and yes there are instructions to contact me at work 15 minutes before arriving.

At roughly 10:30 AM I get the call at work (WOOHOO THEY GOT IT RIGHT THIS TIME!!). I explain to him what’s been going on, and I hear a lot of “hmmm’s” and “that’s interesting’s”. We meet at my place and he swaps the box, turns on the box and the TV and WHAM! everything works great. He then asks if I’ve always used a surge protector and I tell him yes. He says that sometimes the use of a surge protector can actually cause the problem. It can make the box not work and (occaisionally) actually damage the box.

Any other time I’d think he was full of shit, but I know better. I’ve had experience with certain printers at work that had mysteriously “broken” or refused to work correctly (some right out of the box). In one instance, an IBM tech had been to service a printer 3 times before he casually asked “is this plugged into a surge protector?”.
When he was told yes, he plugged it into the wall instead and everything worked fine. Apparently there IS a problem with using a surge protector. Maybe not always, but it happens enough to warrant it being a consideration when trouble shooting. After he told us that, we had another printer problem that was similar and we automatically unplugged it from the surge protector and went straight to the wall instead. That fixed it fine, and there was no lasting damage either.

What really pisses me off is that this whole problem could have been fixed right at the start if the “Customer Service” person had asked me if it was plugged into a surge protector. The way the tech asked me and explained it to me indicated that this is NOT the first time this has happened. Why this wasn’t communicated and aggressively distributed throughout Adelphia’s “Customer Service” at some point in the past is beyond me. I just KNOW these phone service peeps are reading trouble-shooting tips off of a screen or out of a book. All someone had to do was add a couple lines of text concerning surge protectors and this entire fiasco could have been handled in about 10 minutes and NOT dragged on for days and days.

While the tech was there he told me a few things about adelphia...
They are having a bad problem with hiring peeps that not only understand english, but are able to speak it in an understandible fashion as well...

When the call center for my "area" was up here at my local office, they used to have their Customer Service peeps take 1 day a week and ride with a Tech to see what he did and get to learn how to create a "mental image" of what the equipment looked like. This way they could be more helpful when trying to talk peeps on the phone through a series of "disconnect this here.. reconnect that there..." They don't do this in Florida...

When the cust svc for my area was up here, the dissatisfaction/unresolved-in-a-timely-manner percentage was at roughly 4%. As soon as everything was moved to Florida, it jumped to 80%, and he said right now it's at about 40% (still way WAY to high)...

This is quite an "eye opening" experience. I had no idea Adelphia was that bad. Bad yes, but not that bad. I even did a check on them at the BBB and the overall rating for Adelphia "unsatisfactory". It'd be nice if they could get their shit together, and from what the guy told me they're trying. But my patience has worn out (as has the patience of a shitload of others as well apparently). With any luck they'll be bought out by somebody bigger-and-better and then things will start to improve, but even if that happens I don't think it'll be for some time yet.

ANYWAY... So ends my "Where's My Fucking Cable TV!!?" crisis. For now anyway. I'm still gonna see if I can get Direct TV though. I may be understanding and mildly forgiving, but i'm not stupid. Clearly Adelphia doesn’t give a shit about it’s customers and their satisfaction. Their lazy and incompetent approach to problem solving is the “final straw” for me. I’ll be getting my TV and Internet from someone else as soon as I can.

I realize this is kinda lat... (Below threshold)

I realize this is kinda late but I just had a Adelphia experience I wanted to share. I've had so many problems with Adelphia and today was the final straw. From my blog " Around 4 PM today I found my internet and Cable out. Thankfully, there was a Adelphia contractor around the corner doing a install who came and checked it out for me. So what was the verdict? There was a Terminator on the line. Someone from adelphia had locked out my cable! The only problem is, My bill wasn’t due till the 26th and there wasn’t any past due funds. I called Adelphia and they told me “The service should not be cut off and it’s currently active with a bill due on the 26th.”… well heck I could have told them that!"

Im moving to Milo Maine in ... (Below threshold)
Ginnie:

Im moving to Milo Maine in a few days. The only cable provider is Adelphia. After reading these comments I am considering other options. Being new to the community I am looking for any new feedback on this company I can get. Time is of the essense! please respond ASAP..Thanks to all.




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