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FIOS Update - Read 'Em And Weep

A few days into my Verizon FIOS experience I figured it was worth updating everyone with a few lessons learned.

  1. The basic FIOS package is a 5 mbps downstream / 2 mbps upstream service. If you get the Internet service bundled with phone service and some phone features (like call waiting, call forwarding, voice mail, voice dial, 3-way calling) it will run you about $55 a month. That's about what I was paying for Comcast Internet service alone - I have and will continue to maintain DirecTV - so it was a pretty easy decision to switch
  2. Upgrading to the 15 mbps downstream / 2 mbps upstream service is $10 a month more.
  3. You can get the base package down to the $44 range by dropping some of the phone features. I was able to get the $10 knocked off the base rate by dropping voice dial and 3-way calling.
  4. That left me at the original $55 rate with a 3X speed increase. Very nice!
  5. If you have Verizon cell phone service setup with OneBill (which is free and easy to do) as FIOS you can get $13 a month off the FIOS bill (for 12 months) which drops your costs (temporarily) even more. You have to ask for a customer service rep to "find" that discount for you but it's worth a few minutes on hold for $156 in savings. That puts my cost for FIOS Internet and phone service down to $42 a month. I didn't check but my recollection is that's only maybe $10 more than our phone service alone cost last month...
  6. If you have a home alarm it's probably wired directly to the Network Interface Device (NID) and the install may wreak havoc on your service. My advice is to unplug your service (there should be a RJ31 jack inside the alarm box) prior to the installer arriving. Make sure he gets dialtone delivered to that location, but don't plugin the RJ31 jack again until there's dialtone. Once the alarm "sees" the phone service again it will attempt to call the main office. Arrange with your alarm service to run a test (the silent panic mode is handy for this) while the installer is still there and make sure you still have dialtone after the test is over. Some alarms may seize the line and not let go, but generally if you've had the unit unplugged from the phone service during the install you should be fine if you wait until the install is done to reconnect it.

Since I already knew how much Comcast sucks, that's pretty much everything else I've learned this week...


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Comments (9)

Isn't there already adverti... (Below threshold)

Isn't there already advertising on this page about 6 inches ---> that way?

Kevin, I recently had UVERS... (Below threshold)

Kevin, I recently had UVERSE installed. The ATT fiberoptic internet, tv and phone service. I bundled my internet and tv. Same download and upstream speeds. I have three tv's hooked up, high def, all the movie channels, and the internet for $89.00 per month. The customer service is out of this world. I had some pixelation on the HD and they would send someone out that evening. Anyway, after three trips out, the sent two techs out to spend the day and go over everything, from the signal coming in to the pole, to my house and to my devices. They did find my alarm system would cause a pixelation when it sent the alarm company a all is okay signal, but they finally traced it to a phone pair on the pole with bad insulation. Overall, I am quite pleased. ww

Thanks for the update! I'm ... (Below threshold)
Eric Forhan:

Thanks for the update! I'm considering this myself.

Thanks for the helpful info... (Below threshold)
Old Coot:

Thanks for the helpful information. Guessing the first commenter works for Comcast, probably in Customer Service.

That's cheap! Are you on t... (Below threshold)

That's cheap! Are you on the introductory offer where it's a lot less the first 6 months or year? That's how ours worked. The internet portion was 19.99 for the first I forget, then went up to 35. However, we'd been paying 55 for the Freedom plan, unlimited calling US and Canaday, and that was lowered to $40 with FiOS. Net result was for the first while we saved IIRC $26 a month over what had been about $102 a month with all taxes and fees for DSL bundled with the unlimited calling plan. Currently it's $92.

I seem to recall the next speed tier having been more than $10 additional when we were ordering, so it may vary by location or may have come down.

Anyway, with TV bundled it's $99, and we're cheap (and poor) enough to have stuck with broadcast TV over cable. Initially the town hadn't approved TV, so it only recently became available. Like the town should have any say, or ever should have been able to grant cable franchise monopolies either. A sales guy came to the door last night and answered the question I had about it: How much is $99 really? It's about $110 plus $15 in tax, so instead of TV costing us $8 more like it sounds when we hear %99, it would cost $33 more, which to me is about what the ceiling cost for the best and most package of cable ought to be. Installation would be free.

I talked to the guy for a while, but told him we'd hold off because I was looking for work currently. He left his number and an info page, so we'll probably go for it sometime after I am employed again, if I can make enough anyway.

I just got the FiOS triple ... (Below threshold)

I just got the FiOS triple play system installed, and it comes with the 20/5 Internet service. Right now, I've been running in the neighborhood of 20.5 down and about 3 up.

Pretty amazing stuff considering that I'd been using dialup previously.

In our area, the 20/5 service is about 45 or 50 per month before tax, so if you're heavy on 'net usage, it might be worth it.

The Verizon tech who installed my system noted that they're soon going to be rolling out a symettrical up/down load product shortly - giving you 20 up and 20 down (or any of the other multiples that are currently being offered).

However, my tech didn't exactly complete the install right - had to deal with the customer service to get the cable install to complete and to activate my email capabilities. Minor hassles, but it did take 5 calls to tech to get them done.

Wish I could do that. Wher... (Below threshold)
Cousin Dave:

Wish I could do that. Where I live, Verizon phone service isn't available. I looked at their broadband wireless Internet service. But it was expensive and compatibility with a Mac looked a bit iffy. Not only that, but the contract was absolutely chock-full of restrictions on how the customer is allowed to use the service (for example, P2P file sharing of any kind is prohibited), to the point where it made me nervous about violating the contract terms inadvertently. Did your contract have anything like that in it? My take is that if they offer Internet as a common-carrier service, it should not matter to them how the customer uses the service.

So we're stuck with Comcast. One month in and we've already had two major customer service run-ins, sigh. At least I didn't have any problems getting my Linksys wireless router to work with it.

FIOS isn't available where ... (Below threshold)

FIOS isn't available where I live, or I'd so be getting it. Oh well, maybe someday.

I've had a Comcast cable mo... (Below threshold)
John S:

I've had a Comcast cable model for 5 years. It's expensive (and 100% tax deductable) and it's been down a culmulative 30 seconds in that 5 years.

The only problem I see with FIOS is it's offered by one of the Bells.






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