Supermarket Rage

I’ve had occasion to go to a supermarket (well, one supermarket and a Wal-Mart Super Center, but I bought groceries there) twice in recent days, and both times I’ve been annoyed with some of their policies.

In the first instance, I was tired, aching, sick, and cranky. I wanted to get HOME and to BED, so I headed for the 10 Or Less lane. I quickly counted my items, saw I had 12, and put back two of them. (Potato chips are bad for you, anyway.) Then I got stuck in line behind a couple. She paid for two of the items, but the gentleman rang through about 17 or so items. My first thought was to blame the public schools for his inability to count, then I thought it might be nice if the registers in such express lanes simply stopped ringing after 10 items.

In the second case, a cashier steered me towards the self checkout lane. Now, I have no real issues with such things, but it’s my belief that if a business asks me to do the kind of work that they usually pay people for, they ought to compensate me in some way — say, a small discount. After all, I’m doing the work of a cashier and bagger; why shouldn’t I expect to be compensated for my efforts?

More and more stores are moving towards the self-checkout model (Home Depot comes to mind), and I think it’s an abysmal idea. It’s simple cost-shifting; they’re decreasing their labor costs by asking their customers to pick up the slack, without a hint of a quid pro quo.

In both cases, it’s a matter of ignoring the good customers. And in both cases, I’d like to think it will backfire on the stores.

But I doubt it.

Getting a real education in politics
Beaten to the punch

33 Comments

  1. rita May 15, 2005
  2. Stephen Macklin May 15, 2005
  3. BumperStickerist May 15, 2005
  4. Kelly May 15, 2005
  5. Jay May 15, 2005
  6. Kelly May 15, 2005
  7. NOTR May 15, 2005
  8. Brian J. May 15, 2005
  9. triticale May 15, 2005
  10. Stickyfingers May 15, 2005
  11. Darleen May 15, 2005
  12. OregonMuse May 15, 2005
  13. Donovan Janus May 15, 2005
  14. Smoke Eater May 15, 2005
  15. Old Coot May 15, 2005
  16. McGehee May 15, 2005
  17. Darleen May 15, 2005
  18. E. Nough May 15, 2005
  19. Just Me May 15, 2005
  20. Jeff Harrell May 15, 2005
  21. andy May 15, 2005
  22. McGehee May 15, 2005
  23. Tony May 15, 2005
  24. BlogDog May 15, 2005
  25. Ken May 15, 2005
  26. penny May 15, 2005
  27. Zsa Zsa May 15, 2005
  28. -S- May 16, 2005
  29. -S- May 16, 2005
  30. bullwinkle May 16, 2005
  31. fatman May 16, 2005
  32. bullwinkle May 16, 2005
  33. fatman May 16, 2005