That's customer service for ya…

For some time, I’ve noticed that my cable box has a little glowing light labeled “Messages” on the front of it. I’ve often gone and checked to see just what Comcast wanted to tell me, but every single time it’s been some Pay-Per-View event that I had absolutely no interest in. So I’ve grown to ignore that baleful little red light.

Finally, I called Comcast and asked them about it. Is that “Message” function ever actually used for messages, or is it just about advertising?

According to the rep I got, yes, it is. No, it’s not. Well, mostly advertising, but occasionally it’s used for notices about changes in service (channels added/removed/moved, etc.)

So, if I simply turn the message function off, will I be missing out on anything important?

No. Well, maybe, but we’ll mail you such notices, too. Most of the time.

Sometimes I think that marketing geniuses like the Einstein who thought up this one are a bigger blight on our society than lawyers.

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MSNBC's Bad Blood

19 Comments

  1. Aaron August 10, 2005
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